Policies

 

SHIPPING

We process orders within 48 - 72 hours. Delivery times are from the day your order ships, not always the day your order is placed.

Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check your spam filter to make sure @salthippy.com emails make it through.

Weather and other delays outside of our control are not covered by shipment time guarantees.

*Additional shipment charges may apply to oversized and/or packages weighing over 5lbs. 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. I'm not responsible for delays due to customs. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. We are required by law to accurately describe all contents of your order on the shipping label, so please be aware of the fact that you may incur further fees to claim your order. These totals are levied by shipment location's government and are not affiliated or charged by matriart.com. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties.  Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.

Domestic customers: Please note that due to the weight or size of some items or combination of items, we may upgrade your order to USPS Priority.

Lost or stolen packages 
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer a refunds for stolen packages. 

If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. 

 

PROCESSING TIME

Ready Ship:

Ready ship items are packaged and shipped within 24-72 hours.

Made to Order:

I generally take 1-2 weeks to process and make your made to ship orders.

Custom Orders:

Please contact me to to discuss processing times.

PAYMENT OPTIONS

Secure options

  • Pay with Credit card
  • Pay with PayPal

SaltHippy.com keeps your payment information secure and never actually receives your credit card number.

RETURNS & EXCHANGES

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 2 days of purchase

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

PRIVACY POLICY

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
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